![]() Ability to maintain confidentiality and convey a positive professional image.Ability to train and mentor associates to ensure company standards and processes are met.Ability to execute the concept by understanding and applying report information.Excellent sales and customer service skills.Self-starter and ability to motivate, coach, and use judgement in executing tasks and maximizing use of time and talents of associates.Strong leadership and time management skills.Excellent verbal communication and active listening skills.Empowered to delegate and assign necessary tasks to Associates and Assistant Store Managers (ASM) as needed.Partners with the GM in project decisions and delegation of daily tasks by ensuring associate productivity, coordinating schedules, and providing conflict resolution.Ensures compliance of all cash handling procedures, performs safe and till counts, and reconciles cash settlements.Identifies any safety concerns and follows Loss Prevention guidelines to deter theft.Trains and develops associates for growth in a manner that increases sales, ensures customer satisfaction, and maintains training compliance.Demonstrates Total Customer Service Standards and resolves customer issues and complaints timely and professionally.Participates in managing the overall store operations according to Shoe Carnival merchandising, operational, and visual standards. ![]() Participates in the interviewing and onboarding of new hires, including the completion of the I-9 Form and verification. ![]() Partners with the GM with adherence to all HR policies and procedures, including accurate timecards for all store personnel and the timely administration of all levels of Progressive Discipline.Holds responsibility for all monthly and quarterly store reporting and has direct access to store-level financial and personnel budgets and reports. ![]()
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